ATTENTION New AquaStar Owners – You can fill out your warranty card online!
water heaters are warranted by the manufacturer (BOSCH) through Bosch Thermotechnology. Bosch Thermotechnology will furnish a replacement
heat exchanger and will furnish a replacement of any other part which
fails in normal use and service within the applicable periods specified
below, in accordance with the terms of this warranty. The Bosch Water
Heating replacement will be warranted for the unexpired portion of the
original warranty. This warranty will be valid only for water heaters
in possession of the original purchaser as recorded on the warranty
The Heat Exchanger
If the heat
exchanger fails within twelve (12) years after the original
installation and operation, Bosch Water Heating will furnish a
replacement heat exchanger. However, if the water heater is installed
in other than a single family dwelling, or is used as a circulating
heater in any application, this heat exchanger warranty is limited to
two (2) years from date of original installation and operation.
All Other Parts
any other part fails within five (5) years after original installation
and operation, Bosch Water Heating will furnish a replacement part free
In addition to
supplying the replacement part(s), Bosch Water Heating will provide
ground service delivery for these parts.Expedited or upgraded shipping
will be charged to the customer.
This warranty does not cover
any labor costs associated with service, removal or re-installation of
part(s). All such costs must be borne by the Purchaser.
This warranty will not apply:
to defects or malfunctions resulting from failure to properly install,
operate or maintain the unit in accordance with the printed
2. to damage or abuse, accident, neglect or freezing and other acts of nature;
3. to damage resulting from operation with either the thermocouple or overheat sensor removed;
to failure of the heat exchanger resulting from the operation of the
water heater in a corrosive atmosphere or at water temperatures
exceeding the maximum rating, or if the water heater is not supplied
with potable water.
5. to defects or damage cause by any attachment or modification, including any energy-saving device.
The water heater must be free of damaging scale deposits and not
subject to gas pressures greater than those shown on the rating plate,
which must not be altered, defaced or removed.
It has come to
our attention that products from Bosch Water Heating are being sold
through on-line auctions and other unauthorized distribution channels.
We believe that in some cases there are legitimate consumers trying to
sell product that they have purchased through legitimate distribution
channels. However, we are finding that some of the merchandise has
actually been stolen from our customers. Please be advised that our
product warranty is void with respect to stolen goods. Further, we
reserve the right to require a legitimate sales receipt showing that
the product was purchased from one of our customers in order to provide
How to Make a Claim
1. The Owner should contact the dealer who sold the water heater covered by this warranty or
Owner should submit the warranty claim directly to Bosch Water Heating
at the address listed below, and they will arrange for the handling of
3. Whenever any inquiry or service request is made, be
sure to include the water heater model number, the date of manufacture,
date of installation, Dealer's name and the watts and voltage.
When returning the water heater or component part(s), they must be
individually tagged and identified with the Returned Goods
Authorization # issued by Bosch Water Heating and shipped prepaid to
Bosch Water Heating at the address below.
one is authorized to make any other warranties on behalf of Bosch Water
Heating. It is expressly understood that the replacement warranty of
Bosch Water Heating shall be in lieu of any and all other warranties,
express or implied, including warranties of merchantability or fitness
for a particular use or purpose, and further that Bosch Water Heating
shall not be liable for any loss or damage directly or indirectly
arising from the use of the hot water heater, or for any consequential
damages arising from such use (including damages from water leakage).
Bosch Water Heating's sole liability with respect to any defect shall
be for the replacement of defective part(s). Some states do not allow
such limitations and exclusions, so the above may not apply to you.
This warranty gives specific legal rights. You may also have other
rights which vary from state to state. In the event that warranty
service is required, reasonable proof of the effective date of
installation and operation must be provided; otherwise it may not be
possible to honor warranty.